A Few Things Worth Knowing Before You Book

Posted by Gaya Hair & Beauty

We want to be straightforward with you — because we think honesty is the best way to make sure your appointment goes smoothly.

No-Shows

We don't currently charge a cancellation fee. We never want someone to drag themselves in when they're unwell, or stress about a genuine emergency.

But no-shows — where clients simply don't appear with no message at all — have become a real challenge for us, especially from new clients. When a slot goes unfilled without notice, that time is simply lost.

For now, we send a confirmation message before your appointment. If we don't hear back, we may release the spot. If no-shows continue to increase, we will likely introduce a prepayment requirement for first-time bookings. We'd rather be upfront about that possibility now.

If something comes up, a quick text is all we need. We'll always do our best to accommodate you. 💛

Perms, Straightening & Colour Correction

These services require more than just showing up.

If you are new to us and interested in a perm, permanent straightening, or colour correction, please contact us before booking. We may ask you to come in for a separate consultation, or to send us clear photos of your hair first.

This matters because hair history — previous colour, chemical treatments, condition — affects what is safely possible. We would rather know beforehand than have to turn you away on the day.

If you have had black dye or multiple colour processes, please get in touch before booking any colour service. A strand test may be required.

We know this adds a step. But it protects your hair — and makes for a much better experience all round.

— Tomoko & Han Gaya Hair & Beauty

13/150 Symonds Street, Auckland Central Monday – Saturday | 10:00am – 7:00pm